Contact

Before you write

Reader mail is the main reason errors on Character get found quickly, and it is read by the people who write the pages rather than by a support queue. Messages are answered within 24 to 48 hours on working days. Requests made under data protection law are handled within 30 days, as set out in the privacy policy.

There is no contact form here. This is a static site with no database behind it, and a form would either not work or would hand your message to a third-party processor for no benefit. Email reaches us directly instead. Choosing the right address below gets a faster answer.

Where to write

General enquiries

[email protected] takes questions about anything covered on the site, suggestions for apps worth documenting, and anything that does not fit the categories below. Background on what the site does and does not cover is on the about page. Suggestions are most useful when they point at a gap in existing coverage of Character AI Plus, Character AI voice, Character AI bots, or the question of is Character AI safe.

Corrections and editorial

[email protected] is the address for factual errors, outdated figures, and press enquiries. Corrections are prioritised over everything else in the inbox. The verification and publication process is described in the editorial policy.

Commercial and partnerships

[email protected] handles advertising and affiliate enquiries from publishers, networks, and agencies. One thing to know before writing: a commercial arrangement buys neither coverage nor a favourable description of a product, and offers made on that basis are declined. The reasoning is set out in the affiliate disclosure.

Privacy and data

[email protected] receives requests to access, correct, or delete personal data, along with questions about cookies and analytics. Include enough detail to identify the data you are asking about, such as the address you wrote from previously.

Reporting an error usefully

Three pieces of information turn a report into a correction on the same day: the address of the page, the exact sentence you believe is wrong, and the source that contradicts it. A screenshot of a store listing or an in-app screen, with the date it was taken, settles most disputes about numbers immediately.

Reports that turn out to be right are fixed in the page with a dated note where the meaning changes. Reports that turn out to be wrong get an answer explaining what the source says, because a reader who took the time to check deserves one either way.

What we cannot help with

This site is not Character.AI and has no relationship with the company that runs it. Several categories of request arrive regularly and none of them can be answered here.

• Account problems on a chat platform. Locked accounts, failed age verification, lost chat history, and billing disputes are handled only by the platform itself, through the ticket form described on our page about Character AI login. We have no access to any account and cannot escalate anything.
• Subscription refunds. Charges made through the App Store or Google Play are refunded by Apple or Google, not by the app publisher and certainly not by us.
• Ways around a filter or an age check. These are not provided, and the request will not be answered.
• Modified installers and mirror addresses. Repackaged builds are unverifiable and unsafe, and we do not point readers at them.

Anything about the behaviour of an app, as opposed to what this site says about it, belongs with that app's own support channel.